Delivery:

Q: What is BF Molz’s Delivery Policy?
A: We deliver office supplies the next business day after your order is submitted. Furniture orders depends on the job, contact Customer Service or your Sales Representative at 800-423-0074 for details. Back to Top

Q: Can I get my order delivered today?
A: Yes, If you are in Mt. Laurel or Moorestown, and place your order before noon and are set up for same day delivery. Back to Top

Q: How do I get set up for Same Day Delivery?
A: Contact Customer Service at 800-423-0074 or email at customerservice@bfmolz.com, include your Company name, Ship-to Address and phone number. Back to Top

Q: What happens if I need to specify a delivery date/time for my order?
A: Contact Customer Service at 800-423-0074 with the details and they will make the appropriate arrangements. Back to Top

Returns:

Q: What is BF Molz’s Return policy?
A: No Hassle Returns for all Office Supply items ordered. Place your supply item to be returned in a box or bag, include the packing slip. Then give it to your driver to bring back to office. A credit will be issued to your account. No need to call or make any special arrangements. Back to Top

Q: Can I return furniture that I ordered?
A: If you are unsatisfied or there is a problem with your furniture, please contact your Sales Representative or Customer Service at 800-423-0074 to assist you. Your satisfaction is our goal. Back to Top

Q: When will my return be picked up?
A: You can give it to your driver on your next delivery; or if you need it picked up immediately, contact Customer Service at 800-423-0074 and request a pick up. Back to Top

Billing:

Q: What methods of payment does BF Molz accept?
A: BF Molz accepts checks, Visa, MasterCard and American Express. Back to Top

Q: Can I pay by Credit Card at the time of my order?
A: Yes. If you call in your order, just tell the Customer Service Representative before you start your order. If you are ordering on the web – add your Credit Card information at check out. Back to Top

Q: I want to set up all my invoices be paid automatically by Credit Card each time. Can I leave my Credit Card on file at BF Molz?
A: Yes. Contact our Accounts Receivable Department at 800-423-0074 and request this set up. Back to Top

Q: Will my Credit Card information be safe?
A: Yes. Our system encrypts your information in our database so that most of the number is hidden except for the last 4 digits. Our system is also protected with the VeriSign Secure Link set up. Back to Top

Q: Where do I mail my check to pay my invoice?
A: To our remittance address of: P.O. Box 827544, Philadelphia, PA 19182-7544 Back to Top

Q: I want to pay my invoice by Credit Card this one time?
A: Contact our Accounts Receivable Department at 800-423-0074. Back to Top

Q: Can I pay my invoices on line?
A: Yes. From the Home page (www.bfmolz.com) Click on Pay Your Bill and log on. Back to Top

Q: Do I need a different log on for paying my invoices on line than I do for shopping?
A: Yes. Contact our IT Department at april@bfmolz.com, include your company name and your full name. a New log on and password, along with instructions, will be emailed back to you. Back to Top

Q: Can I view and print my invoices from this pay on line page?
A: This is currently in development. Currently, you will see a listing of your invoices and the amounts due. Back to Top

Web Site:

Q: How do I get to the shopping page from the home page?
A: In the upper right corner of the Home page – Enter your username and password and click GO. Back to Top

Q: The Username and password are filled in on the Home page Shop Now. Do I have to use MolzGuest?
A: Replace the MolzGuest with your username and password. If you don’t have a username and password created – you can use the MolzGuest log on. Back to Top

Q: I can’t log on with my username and password?
A: The system is case sensitive, if your CAPS LOCK is on, click it off and try again. If CAPS LOCK is not on, click it on and try again. Back to Top

Q: I’ve forgotten my password?
A: From the Home Page – click on Forgot Password in the upper right corner under Shop Now. From the Web log on page - complete the fields for your username and email. Either entry will cause a temporary password to be emailed to you. You will need to reset your password when you then log on. Back to Top

Q: I’ve forgotten my password and/or username?
A: Call Customer Service at: 800-423-0074, option 1 or send an email to customerservice@bfmolz.com Back to Top

Q: I was in the middle of an order and my page timed-out / crashed / died. What happened to my order?
A: If you had sent anything to your Shopping Cart – it will still be in the open shopping cart. Log back in and look on the right side of the screen, just above the navigation buttons, “VIEW CART (# Items)” will be noted. If there is a number filled in, then your items are in the open Shopping Cart. Back to Top

Q: I want to save my Shopping Cart, but when I click on Saved Cart it doesn’t save it?
A: You need to name your cart to save it. Click on Saved Cart & fill in a name of your cart, then click Save Cart. Back to Top

Q: I keep getting errors when I try to order through the web site. Who do I contact?
A: Contact Customer Service directly or the IT Department at 800-423-0074 or email at: april@bfmolz.com with your company name, your username and password and your approver’s name, username and password and list the problem. Back to Top

Q: I need my order in today, but am having problems with web order – what do I do?
A: Call or fax your order into our Customer Service department, and advise them of your issue as well. Back to Top

Q: Can I order from an old order listed in web order history?
A. Yes. Click on View Order for the listing in order history and check off the items you wish to add to your Shopping Cart. Back to Top

Q: How do I add items to my favorites list – I don’t have the little purple hearts on the item selections?
A: You need to create a favorites list before you can add to it. (See next question to create a favorites list) Back to Top

Q: How do I create a favorites list?
A: Log onto the Shopping Page. Click FAVORITES LIST from the button selections on right. Name your Favorites list in the field next to “Add New Favorites List”. Click ADD LIST. Back to Top

Q: What are the different Types of Favorites Lists?
A: There are 3 types: (1) Company – can be used / viewed / edited by anyone with a web user set up for your company; (2) Department – can be used / viewed / edited only by those assigned to the same department; and (3) Personal – can only be used / viewed / edited by you. Back to Top

Q: When I click on the “Add to Favorites”, a screen pops up to now what?
A: If you have more than one favorites list, this is the option that you can add the item to one or more of your lists. If you only have one list, then only the one will be listed. Click ADD next to the list you want to add the item to. Click CLOSE after you have added to all the lists that you want. Back to Top

Q: I’ve gone through the search, but when I click the BACK button, I get a “Page Expired” error?
A: As you click through the search, there will be a breadcrumb trail created that will show above your search results, click on the “crumb” of where you want to go back to.
For example: Office Supplies > Binders & Accessories > Binders > Easel Binders
Is listed. To go back to Binders & Accessories – simply click on those words. Back to Top

Q: I still get the Page Expired error.
A: Click the refresh button on your browser toolbar. Back to Top

Q: I’m or my Approver is not getting all the email notifications for my web order?
A: Contact our IT Department at april@bfmolz.com with your company name, your username and password and your approver’s name, username and password and list the problem. Back to Top

Q: Is there a way to log into a new cost center or department without logging out?
A: Yes. Click “Begin A New Order” from the buttons on the right side of the page. This will take you back to the Department Selection page. Click on the Department or Cost Center and click Proceed. Back to Top

Q: I don’t see all the departments or cost centers that I need to order for when I log in.
A: Contact Customer Service or IT Department with a listing of which departments you should have assigned to your log in, including your company name, your name, your username and password. Back to Top